Trouble-shooting your dial-up connection:
Because the time you will need to do your trouble-shooting will also be the time this page is not available ... please print it out and save next to your computer.
Not being able to connect to the Internet can be caused by problems in four areas.
1.  There is something wrong with GemLink circuits or equipment.

 2.  Your account is delinquent and has been suspended.

 3.  Next is your computer, your modem, or your software.

 4.  And last is the telephone company’s circuits from you to our GemLink network.
The steps that follow are simple and can generally pin-point the problem area in just a couple of minutes.
Testing steps:
1. When you can’t connect the first thing to check is the telephone company’s phone lines to GemLink’s network.  Pick-up your voice telephone and dial the GemLink phone number that you use to connect to the Internet.
A. If you get a taped voice recording the telephone company is having a problem.
 B.  If you get a “fast” busy signal the telephone company is having a problem.
 C.  If you get a screeching and “fax” sounds ... the telephone circuit is OK.
2. If the telephone circuit is OK, then it is either GemLink or your equipment/software.
A.  When you get an error message it will either be created by GemLink’s servers or your computer.
B.  Note the number and the wording of the error message and call GemLink’s tech support at 1-434-985-3749.